Frequently Asked Questions
You will find answers for many of the most common customer questions below. If you still can’t find the answer you are looking for please contact your local Webforge Locker branch and speak to the team.
I want my products painted*, can you do this for me? (*powdercoated, anodised, galvanised etc.)
We don’t offer this service on Meshstore however we may be able to arrange it for you as a custom job. Contact your local branch for details.
Where can I find the weight and dimensions of the products?
Product weights, dimensions and other common features are listed on the product pages of the store. Once you have selected any product options you can click in the specifications tab to see the details.
Can you cut my mesh sheet to size for me?
When I buy woven wire from the roll will it be flattened?
Some products such as wire mesh are sold by the metre. These are cut to length from a large roll and will normally still have their curled shape when delivered to you. Please understand that this is the nature of the product and that if you need it flat you will need to do this yourself (it’s normally easy to do).
Where can I find load table or other technical data on the products?
What is the right metal and finish to use for my project?
How long will delivery take?
How will I know when my order is ready to collect?
How much does delivery cost?
If you choose to have your order delivered, Meshstore will add a freight charge to your basket so will be visible during checkout. More details on the Delivery page.
Can I collect my order using my normal car?
Can I arrange my own transport or courier to pick up my order?
Yes, this is often possible but some restrictions may apply so contact your local branch to discuss it first.
What time can I collect my stuff? What are your business hours?
What happens if I order an item that is showing zero stock?
All items listed on Meshstore are either stocked and immediately available at your local branch or available from within our network of branches. If an item is showing as zero stock at your local branch refer to the individual lead-time stated on the product. Contact your branch for specific information.
How do I cancel or edit my order?
How are you taking care of my information?
Where can I find your Terms and Conditions?
Click to view our General Terms and Conditions of Sale
What do I do If I’ve ordered the wrong thing?
What do I do if my goods were damaged when they were delivered?
There are a few things you can do to help us investigate. See the Returns page for details.
What is Meshstore?
Meshstore is a web store for metal Mesh products in Australia and New Zealand. Meshstore is brought to you by Webforge Locker who are the leading manufacturer of these products in the region and part of the Valmont Group, a global leader in many industrial markets.